Guest Wi-Fi
Real coverage, roaming and segmentation between guests, PMS, cameras, POS and administration.
Brochures
Live catalogs and printable handouts based on the current landing pages, prepared for reviewing content, layout, and PDF output by language.
RafaelREY.cloud
Hospitality and restaurants
Your hotel already has everything. What is missing is order between systems.
I coordinate Wi-Fi, reception, access, telephony, operational automation and vendors so the property has one visible owner for the full problem.
You do not always need to change your IT person or current vendors. Sometimes the value is clarifying instructions, recovering traceability and making each party understand what it must solve.
Blocks worth organizing first
The goal is not to add tools for the sake of it. It is to stabilize the operating base and leave clear owners, flows and next steps.
Assisted reception
Repeated questions, multilingual drafts and internal routing with staff review.
CCTV and access
Cameras, plate recognition, RFID, biometrics and permissions designed for traceability and daily work.
Telephony and onsite systems
Call flows, extensions, POS, printers, VPN, backups and vendors coordinated under one operating view.
What gets lost between WhatsApp, email, phone and shifts
That is where repeated requests, ownerless tasks, uncoordinated vendors and management without a real view of each problem start to appear.
Requests arriving through different channels with nobody following them through.
Shifts, tasks and procedures managed verbally or on paper, without clear traceability.
Wi-Fi, PMS, cameras, POS, telephony and access treated as separate problems.
Hospitality and restaurants
Operations, infrastructure and service
Assisted automation and operational flows
Useful automation for message classification, response drafts, task routing, checklists and reporting without removing human judgment where it matters.
Critical infrastructures
Wi-Fi, CCTV, access, telephony, PMS, POS, backups and vendors coordinated as part of service delivery, not as separate pieces.
Restaurants, bars and room service
Orders, QR menus, room-account charges and flows between floor, kitchen, bar, reception and guests with fewer operational errors.
How it starts
Diagnosis of systems, vendors, pain points and urgent risks.
Dependency map across reception, administration, maintenance and management.
Implementation order based on impact, risk and operational continuity.
Documentation and follow-up so improvement does not depend on informal memory.
Rafael Rey
From cable to cloud, with one lead who understands the complete operation.
Installer, business owner and technical-operational coordinator. I manage my own companies and have led infrastructure across countries, on-site and remotely, with focus on continuity and visible accountability.
Core services
Guest Wi-Fi
Assisted reception
CCTV and access
Telephony and onsite systems
Experience applicable to hotel operations
+250 cameras installed or integrated in real environments.
+150 IP lines and telephony flows administered.
+200 remote support interventions across infrastructure and systems.
Contact
Hospitality A5
Save catalog
Use the browser print dialog and choose Save as PDF to download a final copy.
Catalog index
Four sections, two formats
Each sector will have an A4 version for a formal business presentation and an A5 version designed as a four-page handout booklet.
Hospitality
Wi-Fi, reception, access, telephony, operational automation, and coordination between hotel systems.
Office
Local infrastructure, continuity, support, vendors, internal automation, and the common operating base.
Industrial
Plant infrastructure, networks, sensors, PLCs, secure remote access, and continuity around production.
DevOps
Cloud, automation, observability, deployments, handoffs, and technical coordination for IT teams.